🔐 – advanced – API available by request, if you want to use it, please welcome to Support page.

⚠️ – please pay attention to this change as it may potentially break compatibility with your app.

⭐️ – new API methods introduced.

🔧 – bug fixes.

Basepath for all URLs: https://platform.ringcentral.com/restapi/v1.0.

Voice

Call Control

Warm Transfer supported
New Methods
⭐️ POST /account/{accountId}/telephony/{telephonySessionId}/parties/{partyId}/bridge
Drop Party supported
Changed Methods
DELETE /account/{accountId}/telephony/{telephonySessionId}/parties/{partyId}
Answer Call Party
  • Call Queue calls supported
Changed Methods
POST /account/{accountId}/telephony/{telephonySessionId}/parties/{partyId}/answer
Transfer Call Party
  • Support extensionId in Transfer API
Changed Methods
POST /account/{accountId}/telephony/{telephonySessionId}/parties/{partyId}/transfer

SIP

  • emergency and device.phoneLines.id supported
Changed Methods
POST /client-info/sip-provision

Call Management

Call Handling Rules Bugfixes
  • fixed a few scenarios when redundant forwarding phone numbers returned
Changed Methods
🔧 GET /account/{accountId}/extension/{extensionId}/answering-rule/{ruleId}
🔧 PUT /account/{accountId}/extension/{extensionId}/answering-rule/{ruleId}

Meetings

Meeting Configuration

User Settings in Meetings API
New Methods
⭐️ GET /account/{accountId}/extension/{extensionId}/meeting/user-settings
  • 'usePMIForInstantMeetings' supported
Changed Methods
GET /account/{accountId}/extension/{extensionId}/meeting/service-info

Account

Company

Contracted Country changes
  • 'contractedCountry' supported
Changed Methods
GET /account/{accountId}
GET /account/{accountId}/service-info
  • 'currency' supported
Changed Methods
GET /account/{accountId}
  • 'freemiumProductType' supported
Changed Methods
GET /account/{accountId}
GET /account/{accountId}/service-info

Features

New Features
  • 'EditEmailNotificationAppearance' feature supported
  • 'primaryApp' parameter
  • 'EmergencyCallNotification' feature supported
New Methods
GET /account/{accountId}/extension/{extensionId}/features

User Settings

  • emailRecipients supported
Changed Methods
GET /account/{accountId}/extension/{extensionId}/notification-settings
PUT /account/{accountId}/extension/{extensionId}/notification-settings

Phone Numbers

  • 'A2PSMSSender' feature supported
Changed Methods
GET /account/{accountId}/extension/{extensionId}/phone-number
  • 'ELIN' usageType supported
Changed Methods
GET /account/{accountId}/extension/{extensionId}/phone-number

Provisioning

Automatic Location Updates

Emergency Locations changes
  • Application permission for Emergency Location List API changed from EditAccountInfo to ReadAccountInfo
Changed Methods
GET /account/{accountId}/emergency-locations

Devices

Emergency support in Devices API
  • emergency supported.
Changed Methods
[PUT /account/{accountId}/device/{deviceId}]

Events & Notification

Notification Types

  • new 'AnsweringRules' hint supported
  • filter by hint is now supported for Extension List & Extension Info subscription
Changed Event Filters
[/restapi/v1.0/account/{accountId}/extension]
[/restapi/v1.0/account/{accountId}/extension/{extensionId}]
Emergency Address change notifications
  • new event filter supported
Changed Event Filters
⭐ [/restapi/v1.0/account/{accountId}/device/{dedviceId/emergency-address}]
CCRN phone number change notifications
  • new event filter supported
Changed Event Filters
⭐ [/restapi/v1.0/account/{accountId}/phone-number?usageType=ContactCenterNumber]
  • Last updated:
  • Contributors